Help Center & Customer Service

Correcting Passenger Names

Accurate passenger names are critical for airline security and ticket validation. Minor typos can often be corrected by contacting Skylova. Major name changes may require airline approval and could incur additional fees. Always check your booking confirmation for accuracy and inform us immediately of any discrepancies.

Date of Birth & Gender Information

Your date of birth and gender must match your official travel documents. Incorrect information may prevent boarding or cause delays. Ensure all details are correct at the time of booking, and contact Skylova for any necessary updates.

Special Requests

If you need special assistance such as wheelchair access, dietary requirements, or other accommodations, submit your request at the time of booking. Our team will coordinate with the airline, hotel, or service provider to ensure your needs are met.

Frequent Flyer Numbers

Add your loyalty program numbers to your bookings to accumulate miles and points. Our agents can assist with including frequent flyer information for all airlines included in your itinerary.