Privacy Policy

1. Information We Collect

We may collect the following types of information:

• Identity Data: Name, title, date of birth, gender
• Contact Data: Email, phone number, billing and travel addresses
• Financial Data: Payment card or bank account information
• Transaction Data: Bookings, purchases, or travel history
• Technical & Usage Data: Device info, IP address, browser type, and interactions
• Profile Data: Account credentials, preferences, feedback, and interests
• Customer Support Data: Inquiries, complaints, or other communications

2. Children

Our Services are not intended for minors. If we discover data collected from a minor, it will be deleted immediately. Parents or guardians may contact us to request removal.

3. How We Collect Information

• Directly from you: When creating accounts, submitting forms, or making bookings
• Automatically: Through cookies, tracking technologies, and device data
• From third parties: When linking accounts or through service providers

4. Use of Information

We use your personal information to:

• Provide and improve our Services
• Process bookings and payments
• Communicate about your travel plans, bookings, or account
• Send promotional offers (only if you have opted in)
• Prevent fraud, ensure safety, and comply with legal requirements

5. SMS Communications

By providing your phone number and opting in through our website or forms, you consent to receive SMS messages from Skylova Travel related to your bookings, travel updates, customer support, and promotional offers.

Message frequency may vary. You may opt out at any time by replying "STOP". Message and data rates may apply.

We will only contact you for legitimate travel-related communication or offers you have opted in to receive.

6. Storage and Security

We use encrypted storage, secure servers, and limit access to authorized staff only. While no system is 100% secure, we take reasonable precautions to protect your data from loss, misuse, or unauthorized access.

7. Sharing and Disclosure

We may share your information:

• With travel partners (airlines, hotels, etc.) to complete your bookings
• With trusted service providers under confidentiality agreements
• When legally required or to protect our rights, property, or safety

8. Cookies & Tracking

Cookies help improve your browsing experience and personalize content. You can manage or disable cookies in your browser settings.

9. Data Retention

We retain your personal data only as long as necessary for service delivery, legal compliance, or dispute resolution.

10. Your Rights

You may request access, correction, or deletion of your personal information at any time. You may also opt out of marketing communications or SMS updates whenever you choose.

11. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy or content practices of those third parties.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new effective date at the top of this page.